What was the key to resolving the difficult situation with the coworker?

Understanding the coworker's perspective was key to resolving the difficult situation because it demonstrates empathy and facilitates open communication. By actively listening and acknowledging the feelings or concerns of the other person, it becomes possible to find common ground and work towards a constructive solution. This approach helps build rapport, reduces defensiveness, and encourages collaboration rather than conflict.

In any conflict, especially in a work environment, considering another person’s viewpoint can lead to more effective problem-solving and a more amicable resolution. This method helps in deescalating tensions and enables all parties to move forward positively.