What was a key preparation step for the interview?

Participating in a FTI sim session is key preparation for the interview because it provides hands-on experience and insight into real-world scenarios that you may face in the role. This simulation allows candidates to understand not only the technical skills needed but also the interpersonal skills, such as communication and problem-solving, which are crucial in customer service positions typically found in airlines. Engaging in such simulations can help candidates feel more confident and ready to handle live situations, showcasing their adaptability and readiness during the interview process.

While studying customer service techniques, practicing with mock interviews, and researching the airline's history are also beneficial preparatory steps, they may not offer the interactive experience that a simulation session provides, which closely reflects the job environment and expectations. Thus, the practical exposure gained from an FTI sim session can significantly enhance a candidate's performance and readiness for the role they're applying for.