What sets a great pilot apart from a good pilot?

A great pilot distinguishes themselves from a good pilot primarily through their focus on enhancing customer service. This quality demonstrates an understanding that flying is not just about technical proficiency or speed; it's also about the overall passenger experience. A pilot who actively seeks opportunities to improve customer service shows leadership, empathy, and a commitment to the well-being of their passengers and crew.

This attention to customer service can manifest in various ways, such as being attentive to passenger needs, improving communication about flight conditions, or creating a more enjoyable atmosphere on board. Such behaviors contribute to a positive flight experience, ultimately reflecting the pilot's comprehensive approach to their role.

While other aspects, like technical knowledge, organization within the cockpit, or the ability to fly faster, are certainly valuable traits, they do not encompass the broader implications of what makes a pilot truly exceptional. Great pilots integrate technical skills with customer service, enhancing the overall effectiveness of their role.