In resolving a conflict between two people, what approach did the individual take?

Conducting fact-finding to gather necessary information is an effective approach in resolving conflicts because it helps establish an objective understanding of the situation. This method involves eliciting relevant details from the parties involved, which can clarify the underlying issues, interests, and feelings. By gathering comprehensive information, the individual can identify points of contention, common ground, and potential solutions that may not be immediately apparent.

Using a fact-finding approach also demonstrates an unbiased stance, as it focuses on understanding the perspectives of both individuals involved. It creates a foundation for informed discussion and problem-solving, which is crucial in conflict resolution. This technique can lead to more effective outcomes because it equips the mediator with the context necessary to facilitate a constructive dialogue.

Other approaches, while potentially useful in certain contexts, may not provide the same depth of understanding as fact-finding. For example, discussing the issue with each person separately might limit the opportunities for joint problem-solving, and encouraging a group discussion without sufficient information could lead to misunderstandings or escalation of the conflict. Ignoring the situation, on the other hand, is rarely a viable resolution strategy, as it can allow issues to fester and grow more complex over time.