How did the respondent attempt to build rapport with a difficult captain?

Building rapport with a difficult captain involves establishing a connection and fostering a positive relationship. The choice to listen and find common ground is the most effective approach because it demonstrates empathy and a willingness to understand the captain's perspective. This technique encourages open communication and helps to address underlying tensions. By actively listening, the respondent can identify shared interests or experiences that can serve as a foundation for mutual respect and cooperation. This method is essential in skillfully navigating challenging interpersonal dynamics, making it a valuable strategy in teamwork and leadership contexts.

In contrast, criticizing the company together may create further division and negativity, which strains relationships rather than improving them. Ignoring the captain does not address any issues and leaves potential conflicts unresolved. Similarly, avoiding conversations altogether prevents any chance of building rapport, leaving both parties in a state of misunderstanding or hostility. Hence, the chosen response emphasizes the importance of communication and collaboration in overcoming challenges with difficult individuals.