How did the individual manage the diversion from FDL to Green Bay?

The correct answer is centered on the proactive measures taken to ensure passenger needs were met following the diversion. By arranging for alternative transport for passengers, the individual demonstrates a strong commitment to customer service and responsibility. This approach not only addresses the immediate logistical challenge created by the diversion but also reflects an understanding that passengers may feel anxious or inconvenienced by changes in their travel plans.

Providing alternative transport is a critical action in maintaining passenger satisfaction and safety, highlighting the individual's capability to adapt quickly to unexpected circumstances while keeping the well-being of passengers in focus.

Other options may involve important steps in the process of handling the diversion, such as informing relevant parties or communicating changes to passengers. However, these actions do not directly address the need to ensure that passengers arrive at their destination effectively, which is ultimately where the individual's responsibility lies in this scenario. Arranging alternative transport ensures that the passengers are not left stranded, showcasing effective problem-solving and leadership.